Printer service and repair

We repair several models of Epson point of sale printers, including the TM-T88, TM-U220, TM-290/295, TM-T375, TM-U675, TM-H6000 and others. Our repair service includes full cleaning and calibration of the unit and genuine refurbished Epson parts. We are an authorized Epson Customer Care Center and our technicians have completed Epson factory training. We provide the highest quality service and guarantee all of our work for 90 days.  We also now offer flat rate repair service on certain models.

Our technicians are often able to repair printers the same day they arrive, and printers can be returned via overnight shipping.

Please click for a printable service request form

Flat Rate repair service includes

• Fix printing problem(s) including auto-cutter, print head and main board problems.
• Clean and remove all dust and debris from inside of printer
• Run complete diagnostic testing on printer
• Work done by Epson certified technicians
• Shipping both ways, (to and from our facility - Continental US only).
• 90-day warranty on repairs

How it works

1. Buy the flat rate item for the model printer you have from the list below. Not on the list ...call us.
2. We will send you a pre-paid return label by email
3. Put the printer in the box with packing material. You can keep ribbons, paper, cables and power supplies. Include a written description of the problem (if known)
4. Affix the supplied label on the box.
5. Turn around time for a repair Is 5-7 business days after we receive it. Expedited service is also available.

For all model other printers

 Should I repair my broken printer or buy one refurbished?

Generally, if a printer is in otherwise good condition it makes sense to repair a broken printer. If the printer has been in service for several years, and shows sign of obvious wear, you are better off buying a refurbished printer. When we repair a printer - we fix what's broken. When we refurbish a printer, we fix or replace what's likely to break.

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