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Why Beagle Hardware?
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Not just good prices,
but great value.
Not just a website,
but live support.
Not just printer sales,
but guaranteed full service and repair.
Not just friendly service,
but service you can count on.
Beagle Hardware ...offering more.
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Beagle Hardware Return Policy
Standard
Product Return
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You can return product within 30 days of the
purchase date. After 30 days the product may be covered by
warranty.
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A returned merchandise authorization (RMA)
number must be issued for all returns. See below on how to contact
us to obtain an RMA number.
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A restock fee will be charged on all
incomplete product returns which Beagle Hardware can make factory
complete.
Products Beagle Hardware will not accept for
return:
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For new products:
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New products that have been used
beyond setup.
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Original box is missing, damaged, or
original box is defaced with writing or markings.
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Product is missing packaging,
manuals, or other components.
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For refurbished products:
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Products not purchased from Beagle
Hardware.
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Product that has been altered or abused.
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Serial numbers that do not match the
referenced invoice.
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RMA’s issued over 30 days prior to
receipt.
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Special Orders
Defective or Dead On Arrival (DOA) Product Returns
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DOA product is defined as a product that
failed to perform right out of the box.
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DOA products should be returned within 30
days of invoice. Defective new products older than 30 days
are covered by the product warranty.
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Contact us for an RMA number.
Product
Damaged In Transit
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Damaged goods must first be inspected at
destination by the freight carrier.
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Claims for goods damaged in transit must be
received within 10 calendar days of shipment.
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Claims are handled between Beagle Hardware
and the carrier, outside of normal RMA procedure.
Shipping Errors
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An RMA number will be given to the customer
immediately upon notifying us of the error.
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Beagle Hardware will provide for return
shipping
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Credit will be given when product is
received in original boxes unopened with all packaging, materials
and accessories.
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Credit will be issued only for returned
items which reference an RMA number.
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Refused shipments must be reported to Beagle
Hardware within 2 days of refusal.
Returns Process
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Contact us by calling us or emailing us
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An RMA number will be issued by email after
we have confirmed the product to be returned meets all return
requirements.
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When returning product, place RMA number on
packing slip & shipping label only. Do not write RMA number on
boxes.
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Product must be returned in its original
packaging including all accessories, bags, and manuals. Use a shell
or outer box to avoid damage in transit. Don't place an item in a
box without proper cushioning!
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Product must arrive at Beagle Hardware
within 14 days of the RMA being issued.
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Items received outside of stated timeframe
or in unacceptable condition will not be credited and will be
returned to sender.
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All product returns should be insured and
sent via a carrier that provides on-line tracking.
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If product is returned it will be shipped at
customer expense, unless defective or damaged.
Returns may be authorized by contacting us:
By phone:
612-370-2662
800-253-6407
By E-mail:
support@beaglehardware.com
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