Support

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Beagle Hardware Return Policy  

Standard returns
Returning DOA items
Returning items damaged in transit
Returning items that were shipped in error
Returns process 


Standard Product Return

  • You can return product within 30 days of the purchase date. After 30 days the product may be covered by warranty.

  • A returned merchandise authorization (RMA) number must be issued for all returns. See below on how to contact us to obtain an RMA number.

  • A restock fee will be charged on all incomplete product returns which Beagle Hardware can make factory complete.
     

Products Beagle Hardware will not accept for return:

  • For new products:

    • New products that have been used beyond setup.

    • Original box is missing, damaged, or original box is defaced with writing or markings.

    • Product is missing packaging, manuals, or other components.

  • For refurbished products:

    • Product is missing parts, cords, ribbons cables, or other components.

  • Products not purchased from Beagle Hardware.

  • Product that has been altered or abused.

  • Serial numbers that do not match the referenced invoice.

  • RMA’s issued over 30 days prior to receipt.

  • Special Orders


Defective or Dead On Arrival (DOA) Product Returns

  • DOA product is defined as a product that failed to perform right out of the box.

  • DOA products should be returned within 30 days of invoice. Defective new products older than 30 days are covered by the product warranty.

  • Contact us for an RMA number.


Product Damaged In Transit

  • Damaged goods must first be inspected at destination by the freight carrier.

  • Claims for goods damaged in transit must be received within 10 calendar days of shipment.

  • Claims are handled between Beagle Hardware and the carrier, outside of normal RMA procedure.


Shipping Errors

  • An RMA number will be given to the customer immediately upon notifying us of the error.

  • Beagle Hardware will provide for return shipping

  • Credit will be given when product is received in original boxes unopened with all packaging, materials and accessories.

  • Credit will be issued only for returned items which reference an RMA number.

  • Refused shipments must be reported to Beagle Hardware within 2 days of refusal.


Returns Process

  • Contact us by calling us or emailing us

  • An RMA number will be issued by email after we have confirmed the product to be returned meets all return requirements.

  • When returning product, place RMA number on packing slip & shipping label only. Do not write RMA number on boxes.

  • Product must be returned in its original packaging including all accessories, bags, and manuals. Use a shell or outer box to avoid damage in transit. Don't place an item in a box without proper cushioning!

  • Product must arrive at Beagle Hardware within 14 days of the RMA being issued.

  • Items received outside of stated timeframe or in unacceptable condition will not be credited and will be returned to sender.

  • All product returns should be insured and sent via a carrier that provides on-line tracking.

  • If product is returned it will be shipped at customer expense, unless defective or damaged.

 

  • All RMA material should be returned to:
    Beagle Hardware
    RMA # ______________
    126 N 3rd St Ste 300
    Minneapolis, MN 55401

     

Returns may be authorized by contacting us:

By phone:

612-370-2662
800-253-6407

By E-mail:

support@beaglehardware.com

 

Warranty

Extended Service Plan

Shipping Information

Contact Information 


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E-Mail: info@beaglehardware.com

Call:
800-253-6407

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