Support

Why Beagle Hardware?

Not just good prices, but great value.

Not just a website, but live support.

Not just printer sales, but guaranteed full service and repair.

Not just friendly service, but service you can count on.

Beagle Hardware ...offering more.

Beagle Hardware Extended Service Plan

Beagle Software Extended Service Plan for Epson POS printers offers an extended service plan to keep you up and running.

The plan is designed to provide quick response and quick action on any printer specific service problems that arise.

  

Extended Service Plan:

  • Coverage for printer and power supply supplied by us.

  • Next-business-day (in Continental US) advance replacement shipped to end user if necessary following phone-based troubleshooting.

  • Toll-free phone hardware support available 8 AM to 6 PM CST M-F

  • Email software and hardware support available 7 AM to 10 PM CST M-F and 9 AM to 5 PM CST Sa, Su, Holidays

  • Limited hardware warranty covering defects in materials and workmanship

   

Plan does not cover:

  • Host computer system or peripherals

  • Software, including software drivers and operating system

  • Installation or replacement of consumables including printer ribbons and paper

  • On-site reinstallation, transfer or relocation of hardware or

  • software.

  • Loss or damage from theft or vandalism

  • Problems that result from:

    • External causes such as accident, abuse, misuse, or problems with electrical power

    • Damage, losses, defects or malfunction as a result of fire, flood or other Acts of God.

    • Servicing not authorized by Beagle Software

    • Usage that is not in accordance with product instructions

    • Failure to follow the product instructions

    • Problems caused by using accessories, parts, or components not supplied by Beagle Software

    • Products with missing or altered serial numbers

Coverage for the following Printers
We offer extended service plan on the following printers:

Printer Settings   Printer Settings   Printer Settings   Printer Settings
TM-T88II   TM-U220A   TM-290   TM-U590
TM-T88III   TM-U220B   TM-U295   TM-U675
TM-T88IV   TM-U220D   TM-U375   TM-H6000III

 
Pricing    
  Year 1 Service Upgrade $35
Buy Epson ERC-38 Ribbon Cartridge
POSM1
  Year 2 Service $55
Buy Epson ERC-38 Ribbon Cartridge
POSM2


Support may be obtained through the following methods:

By phone:

612-370-2662
800-253-6407

By E-mail:

support@beaglehardware.com


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E-Mail: info@beaglehardware.com

Call: 800-253-6407
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