Why is the PAPER OUT light on and nothing is printed?
It's possible that the paper is not
correctly inserted; check this and try again. If this still fails to
turn off the PAPER OUT light, its likely a defective/dirty paper sensor.
We offer both cleaning and
|Why is my RELEASE
light flashing and nothing is being printed?
This indicates an error condition in
the Epson circuitry. Turn off the printer, make sure there is not a
paper jam, and retry. If the RELEASE light still flashes it indicates a
short or a open circuit that shouldn't be.
|Why isn't my
computer able to communicate with the TM-U295?
This is likely due to a cable issue
(try disconnecting everything, then reconnecting) or a software
The TM-U295 generally needs the COM or parallel port
open in Windows—if any other devices are using this port (other
printers, devices etc), uninstall them. In Window XP check this by going
to Control Panel > System > Hardware > Device Manager > Ports.
The most common source of problems for installation is
incorrect software configuration. Most software that is written to use
the TM-U295 directly interacts with the printer via RS-232 (serial) or
parallel, thus a driver is not needed. You may need to check with the
vendor of your particular software for support. Information on the Epson
Windows driver utility is
If all else fails, try to use the Epson windows driver
above. If you still can't establish any communication, you may have
hardware problem. If you can establish communication, but your software
won't print to the TM-U295, call the software vendor; this indicates a
|Why is my Epson 295
printing out garbage (&*)(^%^*"L:><?*()#^) instead of text?
This can be due to an incorrect ROM
version (Our printers are 1.07, as opposed to 2.01) This does not
indicate a failure of the hardware, but rather an incompatibility with
the ROM version and computer software. To change the ROM version a new
ROM chip must be installed, we have both ROM chips available however
1.07 is considered standard.
This problem can also be due to a hardware error in the
printer. We'll be glad to provide you with a
|How do I
insert the Ribbon?
The paper must be release (press the
RELEASE button), make sure the ribbon is wound up all the way (turn the
ribbon wheel to tighten the ribbon) and try again. This can be a little
|What do the DIP
switches on the bottom of my printer do?
Generally all switches should be in
the "off" position. The DIP switches control baud rate (transmission
rate), parity, and other functions. For a list of what each switch does,
please see our TM-U295 support page
Where do I get Windows drivers for this printer?