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Epson TM-U295 Printer - model M66SA / M117A

Pricing Description Accessories Specifications Install Support

TM-U295 Printer set-up guide

 

Assembly: (power supply, cables, ribbon paper)

Remove the printer from the packaging and shipping protection. Ensure that you have all of the accessories and components you need to set-up the unit. Generally this will include a power supply, a data communication cable, and an ink ribbon.

The TM-U295 requires a 24V power supply (PS-150, PS-170, PS-180, DA-36E24, M235A). Please make sure you are not using an older 33V power supply that has the same pin pattern but will cause the printer to not function.

After the power supply is connected to the printer and the data cable is connected to the computer or terminal, insert the ribbon and power the unit on. If the unit is hooked up correctly and ready to test, there will be no error lights showing.

Settings; dip switches, software config

Printers have DIP switches to set communications perameters and certain specific functions on the printer. These switches are located on the bottom of the unit. If you are replacing a printer or have another in the same environment, it is best to match the settings on that unit to ensure the new printer is able to communicate correctly. For a listing of specific DIP Switch settings by model, please visit our Support page at:

http://www.beaglehardware.com/mainsupport.htm

There is a multitude of Point-of-Sale software and configuration settings. For questions regarding the configuration of a software installation or the function of other POS hardware components, you should contact the manufacturer or your POS installer directly. If you are changing a printer in an existing POS set-up the best approach is to make sure the DIP settings on the old and new printers match exactly (if they are the same model and series).

Troubleshooting: rebooting, self test, try another printer, contact BH

If you are having trouble getting the unit to print correcty, there are a number of different things you can try to isolate or solve the problem:

  • Reboot the computer/terminal and cycle the power on the printer. This step ensures that all of the software and settings are loaded correctly.

  • Run the self-test on the printer; turn printer off and power back on while holding down the Feed button. This test will print the settings of the unit and a series of test characters. If this self-test prints correctly, the problem is external to the printer.

  • If you have another printer of the same model, swap that unit in and try to print. This will determine if the communications cable and computer/terminal are functioning correctly and if the problem is with that specific printer unit.

  • If you have a data cable of the same type (null-modem serial, parallel), swap out the cable and attempt to print again. Data cables can fail rarely, and this step will determine if the cable is the issue.

  • If you are connecting to a Windows PC, you can go into the Control Panel / System / Hardware / Device Manager / Ports and determine if the port is functioning and the port number matches with the setup of your software.

  • If you have exhausted the options above and are still unable to print correctly, you can reach Beagle Hardware support at:

    800-253-6407
    support@beaglehardware.com


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